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COVID-19 - What to expect when you stay with us



Churston Way Lodge Guest House has now re-opened for business.


As a consequence of COVID-19, we are making a number of changes in the way that we operate:

Flexible Cancellation Terms

We want you to be able to book with us safe in the knowledge that, should you need to cancel at short notice due to COVID-19, you can do so without incurring financial costs.

Pre-Arrival

Two days before you are due to arrive we will email you two links to complete prior to your arrival:

  • an online Registration Card
  • an online COVID-19 Declaration
Completing these forms online will help us to speed up the check-in process. We will have a pre-printed registration form, containing the answers that you provide online, ready for you to sign when you arrive.

Arrivals

Only one set of guests can be seen for check in at any one time. In the event that different guests arrive at the same time, then you may have to wait in the car or outside the guest house until such time that you can be welcomed in. A minimum two metre distance should be maintained between yourselves, staff and other guests. You will be required to handle your own luggage unless you are physically not capable of doing so.

Face Masks

Following their announcement on 31st July, the government is extending the list of areas where face coverings are mandatory. For members of the public, from 8 August, this will be expanded to include public areas of holiday accommodation, including guest houses.

Rooms / room cleaning

There will be no daily room servicing. All ‘common touch’ items will have been removed from your room. These include toiletries, hair dryers, guest books, leaflets etc. We will explain in further detail on your arrival the ways in which we will deal with rubbish removal, drinks replenishment etc.

Breakfast

Only three tables can be occupied at the same time during breakfast service. In order to help facilitate this, you will be given a breakfast time slot as we will need to implement two sittings. All breakfast items, (including those normal served at the buffet), will need to be ordered the day/night before and these will be served directly to your table.

Payments

Payment balances will be taken from existing card details. In the event that you wish to settle with a different card, please advise us as soon as possible.

Covid-19 Tier System (From 2nd December 2020)

We are currently unable to accept bookings from guests who live in Tier 3 areas of England who do not have a valid reason for staying overnight.

Government guidance is that people who live in Tier 3 areas should: “avoid travelling outside of your area, including for overnight stays other than where necessary, such as for work, education, youth services, to receive medical treatment, or because of caring responsibilities. You can travel through other areas as part of a longer journey”

Source: gov.uk, www.gov.uk/guidance/local-restriction-tiers-what-you-need-to-know...

Bookings made by guests who live in Tier 3 areas will be subject to cancellation.

Feeling Unwell

In the event that you do not feel well prior to your stay, it is imperative that you do not travel. If you develop symptoms during your stay then you should return home immediately if safe to do so. In the unfortunate event that guests are required to isolate whilst here, then normal room rates will be incurred for the period of your isolation.


Our full COVID-19 Policy is available here.


If you have any questions please don't hesitate to contact us on 01803 853315.

Stephen and Angelina
Churston Way Lodge Guest House