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Terms & Conditions

These Terms & Conditions shall apply to all Guests and shall be incorporated into every contract between the Guest and the Guest House.

Payment of any deposit in respect of the booking shall constitute the Guest's unqualified acceptance of these Terms & Conditions.

Payment

Guests will require a valid debit or credit card to secure and confirm their booking.

Guests are required to pay the balance on arrival and to pay any subsequent charges on departure.

Cancellation

Guests may cancel their bookings:

  • up to and including 7 calendar days prior to the Arrival Date for bookings made directly with Churston Way Lodge and up to and including 14 calendar days for bookings made with Online Travel Agents (e.g. Booking.com). In such cases, no additional charges shall be due, and any refundable deposits will be refunded.
  • In the event that the Guest cancels the booking within 7 calendar days of arrival (for direct bookings) and within 14 days of arrival for Online Travel Agents, then the full amount of the balance will be payable.
The Guest House shall be entitled and authorised to deduct such amounts from the Guest's debit/credit card.

The Guest House recommends that Guests take out an appropriate insurance policy to cover any losses which they may suffer in connection with the cancellation of the booking.

Early departure by the Guest before the confirmed departure date shall be treated as a cancellation and no refund of the balance paid shall be due.

Liability of the Guest

Guests are liable for, and shall indemnify the Guest House for:

  • any damage caused whether accidental or deliberate.
  • cleaning if a Guest smokes in any room.
The Guest House shall be entitled and authorised to deduct such amounts from the Guest's debit/credit card.

Guests must NOT bring pets, other than guide dogs, into the Guest House unless pre-arranged.

Guests must NOT bring any illegal or hazardous substances into any part of the Guest House.

Guests under the age of 18 must be supervised by an adult at all times.

Parking

Off road car parking is provided for all our guests at no charge. Guests leave their cars in our car park at their own risk.