Terms & Conditions
These Terms & Conditions shall apply to all Guests and shall be incorporated into every contract between the Guest and the Guest House.
Making a booking to stay at the Guest House shall constitute the Guest's unqualified acceptance of these Terms & Conditions.
Payment
Guests will require a valid debit or credit card to secure and confirm their booking.Payments will be taken, using bank card details provided at the time of booking, as follows:
- Guests who have booked directly with Churston Way Lodge: Payment will be taken, using the debit/credit card details provided, within 48 hours prior to guests' scheduled arrival.
- Guests who have booked via a third party, such as booking.com: Payment will be taken, using the debit/credit card details provided, 14 days prior to guests' scheduled arrival or immediately if the scheduled arrival is less than 14 days from the booking date.
- A non refundable 10% deposit will be charged at the time of booking where any of the following occurs:
- Where guests have made a booking of either 6 nights or more
- Where the total cost of a booking exceeds £500
- When individual bookings are identified as being part of a single group and where the total booking value of these rooms combined exceeds £500
Cancellation
Guests may cancel their bookings with no additional charges and with any refundable deposit refunded within the following time limits:- For bookings made directly with Churston Way Lodge guests may cancel up to 7 calendar days prior to the Arrival Date. In the event that the Guest cancels the booking after this time then the full amount of the balance will be payable.
- For bookings made with third parties, such as Online Travel Agents, (e.g. Booking.com), guests may cancel up to 14 calendar days for bookings made with Online Travel Agents (e.g. Booking.com). In the event that the Guest cancels the booking after this time then the full amount of the balance will be payable.
The Guest House recommends that Guests take out an appropriate insurance policy to cover any losses which they may suffer in connection with the cancellation of the booking.
Early departure by the Guest before the confirmed departure date shall be treated as a cancellation and no refund of the balance paid shall be due.
The Guest House reserves the right to cancel a booking at any time. Such cancellations will be exceptional, but may occur for any reason, for example serious accident or illness, damage to the property by house fire, Act of God or other force majeure. The guest house cannot be held liable for losses that you incur as a result of this cancellation. The guest house will refund you in full and do our best to find you suitable alternative accommodation. We will endeavour to give you as much notice as possible of the cancellation.
Liability of the Guest
Guests are liable for, and shall indemnify the Guest House for:The Guest House shall be entitled and authorised to deduct such amounts from the Guest's debit/credit card. Guests should notify the owners of any damage, whether accidental or deliberate, at the earliest opportunity and certainly prior to departure.
The Guest House shall be entitled and authorised to deduct such reasonable amounts from the Guest's debit/credit card where items are found to be missing on departure.
Parking
Off road car parking is provided for all our guests at no charge. In busy periods this is limited to one car per room. There is generally parking available on the street outside the guest house for additional vehicles.Guests leave their cars in our car park at their own risk.
Arrivals and Checking In
The Guest House is open for Checking in between 3pm and 8pm. Early arrivals maybe possible by prior arrangement.A surcharge of GBP 10 per hour applies for arrivals outside check-in hours. All requests for late arrival are subject to confirmation by the property. Arrivals after 10pm cannot be accommodated.